Sponsored by Health Mart
Health Mart Believes Medication Synchronization is a True Game Changer for Independent Pharmacy!
Medication synchronization (med sync) is an appointment-based approach for managing patients who take multiple drugs on a continuing basis, which facilitates proactive patient-centered care. Under med sync, enrolled patients pick up or have their prescriptions delivered on a single day each month. As a fundamental shift in pharmacy workflow, med sync helps put you in the driver’s seat and move your pharmacy practice forward.
Get Started. Get Patients. Get Results!
Recognizing that pharmacies are at different points with their experience with med sync, the resources in this education center are organized along the continuum of education and implementation.
- Med Sync: An At-a-Glance Overview
- The Benefits of Med Sync
- Top 5 Steps to Getting Started with Med Sync
- Med Sync: Laying the Right Foundation – A Pharmacy Self-Assessment Checklist
- Five Steps to Implementing a Med Sync Program
- Getting Results with Med Sync.
Tim Davis shares his original goals, the barriers he had to overcome, and the surprising results of implementing a med sync program.
- A Win-Win for Patient and Pharmacy.
Jeff Sherr discusses why he pursued med sync and its impact on his business and patients.
- Lay the Groundwork with Med Sync
- It’s Time to Start Offering Med Sync
- Improve Your Refill Rates and Revenue with Med Sync
- 90 Days to Med Sync Success
- Changing The Way You Practice Pharmacy.
Randy McDonough discusses how med sync improved efficiency so they could provide more clinical services.
- Organizing Chaos, Amplifying Care.
Jeremy Leach shares the impact of med sync on his pharmacy.
- One Pharmacy’s Three-Part Solution to Medication Adherence
- What You Need to Know about CMRs
- Be a Problem Solver for Your Patients with Med Sync
- Drug Store News Interviews Bob Lomenick.
Learn how med sync helped Bob improve his business, create better patient outcomes and change his life.
- Better Inventory Management through Med Sync.
Hashim Zaibak discusses the cash flow management benefits related to med sync.
Get In Sync with Health Mart!
Visit BecomeAHealthMart.com to learn how Health Mart is leveling the playing field for independent pharmacies. Our Get In Sync initiative includes:
- A Med Sync Resource Roadmap
- A Med Sync Playbook
- Physician-facing med sync fax templates
- Patient-facing brand and marketing materials — “SimpleSync™” — to attract patients and increase customer awareness of med sync services
- Best practices for getting the most out of your scheduled patient appointments and expanding your services
Shifting to Med Sync Improved Pharmacy Operations
Shriver’s Pharmacy and Coler Long Term Care
VP/COO: Greg Paisley
Number of Retail Locations: 5
Year Started Sync: 2014
Patients Enrolled (as of June 2015): Over 1,800 patients with 10,000+ active drugs
- Decreased cost of dispensing
- Improved pharmacy operations
- Better work environment in the pharmacies!
- Dedicate a med sync champion technician (at each pharmacy if you have multiple locations)
- Make sure you have correct phone numbers for patients on sync
If At First You Don’t Succeed, Try Again!
Duren Health Mart
Owner/Pharmacist: Jerry Duren
Number of Locations: 3
Year Started Sync: Originally 2010 — Tried again 2015
Patients Enrolled (as of June 2015): Over 200 patients across 2 locations
- After two initial starts and stops due to losing a pharmacist and not having the right champion in place, the program is now up and running and growing fast in only a few months
- After picking the right champion, whom their staff calls a “coach,” the program has really taken off
- It can be a challenging process initially to get all the staff on board, but it’s rewarding, so stick in there!
- Make sure to recognize your staff — even a simple “thank you” makes all the difference
Med Sync Improves Quality Outcomes and Patient Outcomes
5 Minute Pharmacy
Owner/Pharmacist: Derek Tengan
Number of Locations: 2 retail, 1 long-term care
Year Started Sync: 2014
Patients Enrolled (as of June 2015): Over 600 patients
- Exceeded the 5-star goal levels at both retail locations for two of the adherence measures and high-risk medication use in the elderly
- Showed a local health plan that by helping manage just 10 high-risk patients leveraging sync and MTM, the pharmacy could save the plan an estimated $180,000 over six months by reducing ER visits, hospital admissions and readmissions
- Combine the initial sync process with a Comprehensive Medication Review for patients when possible
- Monitor your performance on key pharmacy quality measures on a monthly basis
Leverage Technology to Get Scale Faster
Owner/Pharmacist: Mark Newberry
Number of Locations: 1
Year Started Sync: 2015
Patients Enrolled (as of June 2015): Over 250 patients
- Enrolled over 250 patients in only a few months — without technology it would have been “impossible to get the same level of scale so fast!”
- Off to a strong start toward their long-term goal to get at least 20% of their patients enrolled in med sync
- Make sure that your staff believe in the importance of med sync, including Star Ratings and what it means to them — hopefully a more efficient pharmacy and better working environment!
- Make sure you set your expectations appropriately from the beginning. It’s a huge change in the way the pharmacy operates and more work initially because it takes an upfront investment of time to enroll patients and align the meds.
Growing Patient Enrollment with Staff Engagement and Marketing
Butterfield Drugs/Butterfield Pharmacy and Medical Supply
Owner/Pharmacist: Dave Wright
Number of Locations: 2
Year Started Sync: 2014
Patients Enrolled (as of June 2015): Over 360 patients at first location and 250 at second location
- After less than a year doing the program, they have over 500 patients enrolled across their two pharmacies and their script volume is up
- Run reporting either on your med sync platform and/or pharmacy-management system to help you target patients for the program and then leverage bag stuffers to prompt a conversation at pickup
- Incentivize your staff — consider including the program in staff goals and compensation, and recognizing success with lunch or vacation hours for achieving key milestones
Med Sync Paid Off
Owner/Pharmacist: Bob Lomenick
Number of Retail Locations: 3
Year Started Sync: 2009
Patients Enrolled (as of June 2015): Over 885 patients
- The “side effect” of medication synchronization is a better bottom line — incremental prescription growth of over 60% in five-year period
- Decreased delivery costs
- Better work-life balance was a bonus!
- Don’t expect all the return on investment immediately — as you keep enrolling patients and changing behavior, you will see incremental prescriptions and revenue continue to grow
- Consider making sync mandatory for your delivery patients on chronic meds